Shipping Policy

All items are carefully inspected before packing. All products are brand new and made from high-quality materials.

Handling time is usually 3–5 business days, excluding weekends and public holidays.

We ship worldwide from Ukraine using trusted international shipping services, including:

• International Air Post — Economy Shipping (15–35 business days)
• UPS Mail Innovations / DHL eCommerce— Standard Shipping (10–18 business days)
• UPS / Fedex— Expedited Shipping (5–10 business days)

All parcels include a TRACKING NUMBER, allowing you to track your shipment throughout the entire delivery process.

Fees & Taxes

Please check your country’s import duties, VAT, and customs regulations before placing an order.

Import taxes, customs duties, and VAT are not included in the product price or shipping cost.

Buyers are responsible for paying any applicable customs fees, import duties, taxes, or additional charges required by their country.

Texcarmats is not responsible for customs delays or additional import charges.

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer. 

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Return Policy

1. Returns & Refunds

Full Refunds

Please inspect your package carefully upon delivery.

If the package arrives damaged, you must contact your local postal or shipping carrier immediately and complete a Damage Report. Without an official damage report, a refund or claim may not be possible.

We accept returns within 30 days of delivery.

To qualify for a return:
• The item must be unused
• Returned in original packaging
• Accompanied by proof of purchase or receipt

If more than 30 days have passed since delivery, please contact us and we will do our best to find a suitable solution.

Once we receive and inspect the returned item, we will notify you by email regarding the approval status of your refund.

Approved refunds will be issued to the original payment method.

For return requests or return status updates, please contact:
support@texcarmats.com

Defective or Incorrect Items

If you receive:
• A defective item
• A damaged item
• An incorrect product

Please contact us immediately at:
support@texcarmats.com

Include:
• Your order number
• Photos of the issue
• A short description of the problem

After reviewing the issue, we will provide either:
• A replacement item, or
• A full or partial refund

depending on the situation.

Customer-Initiated Returns

If you would like to return an item because:
• You changed your mind
• The product does not meet your expectations
• There is no defect or shipping error on our side

we still accept returns and refunds.

However:

• Original shipping costs are non-refundable
• Return shipping costs are the buyer’s responsibility
• Return shipments must be prepaid and include tracking information
• Buyers are responsible for any loss or damage during return shipping

We strongly recommend using insured shipping with tracking numbers for all returns.

2. Exceptions / Non-Returnable Items

Custom-made, personalized, or made-to-order products are non-refundable and non-returnable unless:
• The item arrives damaged
• The item is defective
• The wrong item was received

Sale items and gift cards are also non-refundable.